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Download Salesforce - Implementing Field Service Lightning Exam Dumps
NEW QUESTION 50
the dispatcher at universal containers wants wants to schedule service
appointment from the dispatch console while taking the scheduling policy into consideration Which three options are available to dispatchers?
- A. Select a service appointment from the list, use the "edit" action and allocate the Resources
- B. Select the service appointment from the list and the "schedule" action
- C. Select the service appointment from the list, user the "change status" action and
"dispatch" - D. Select multiple service appointment from the list and bulk schedule them
- E. Select a service appointment from the list, use the "candidates" action, and select the best time slot
Answer: B,D,E
NEW QUESTION 51
Universal learning (UC) is embarked on Salesforce transformation journey, UC will decommission the legacy CRM system and migrate data to Salesforce. The data migration team asked for a recommendation to optimize the performance of the data load to Salesforce.
Which approach should used to meet the requirement?
- A. Use Bulk API to process jobs in parallel mode.
- B. Use Bulk API to process jobs in high performance mode.
- C. Use Bulk API to process jobs in serial mode.
- D. Contact Salesforce support to schedule performance load.
Answer: A
NEW QUESTION 52
Universal Containers provides multiple service types (i.e, Installation, Maintenance, Break/Fix, etc). Each Service requires a variety of skills and certifications in order for a resource to excel. Which two configurations should a Consultant implement to meet this requirement? Choose 2 answers
- A. Create Multiple Work Orders Line Items per service.
- B. Assign the appropriate Skills to Resources.
- C. Use Work Types with required Skills.
- D. Select the relevant Work Types for each Resource.
Answer: B,C
NEW QUESTION 53
Universal Containers is implementing Field Service Lightning and wants to make sure the dispatch team receives Work Orders with appropriate resource and timeframe requirements defined. What should a Consultant implement to achieve this requirement?
- A. Work Types, Skill Routing, Skill Requirements, Operating Hours
- B. Skill Requirements, Work Types, Case Process, Milestones
- C. Work Types, Skill Requirements, Entitlements, and Milestones
- D. Case process, Work Types, Entitlements, and Milestones
Answer: A
NEW QUESTION 54
Universal Containers (UC) wants to schedule Work Orders only if Technicians have the necessary qualifications to complete the designated work. In which two ways can UC achieve this?
Choose 2 answers
- A. Leverage the Match Skills Work Rule when scheduling appointments.
- B. Create Skills that relate to qualifications from Setup and assign them to a Service Resource.
- C. Leverage the Match Skills Scheduling Policy when scheduling appointments.
- D. Create Skills that relate to qualifications from the Skills tab and assign them to a Service Resource.
Answer: A,B
NEW QUESTION 55
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