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NEW QUESTION 44
Universal Containers wants to ensure the contracted service level requirements for its clients are being met. What should be configured to meet this requirement?
- A. Entitlement processes, milestones, milestone actions, and entitlements
- B. Entitlement processes, contracts, milestones, and milestone actions
- C. Entitlement processes, contracts, contract line Items, and entitlements
- D. Entitlement processes, contract line items, milestones, and entitlements
Answer: A
NEW QUESTION 45
Universal Containers wants to display a history of all of today's changes to a case in the order that occurred on a single page view. This requirement includes comments, emails, and edit to case fields. What tool should a consultant recommend to implement this requirement?
- A. Process Builder
- B. Visualforce custom page Questions & Answers PDF Page 6
- C. Auto launch flow
- D. Salesforce Console for Service
Answer: D
NEW QUESTION 46
universal containers is implementing a customer community to provide self service options to its B2C customers.Which two features should a consultan recommend.
- A. Chatter Answers
- B. Cases
- C. Contacts
- D. Contracts and SLASs
Answer: A,C
NEW QUESTION 47
How can a Contact Center Manager see which Service Representatives have not accepted new Cases recently using the Lightning Service Console?
- A. Omni-Channel Utility Component
- B. Cases report sorted by Rep and Case CreatedDate
- C. Cases report sorted by Rep and Case Owner
- D. Omni-Channel Supervisor tab
Answer: D
NEW QUESTION 48
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