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NEW QUESTION 54

Which two CCE configuration objects can be configured from the Web Administration tool? (Choose two.)

A. Routing Scripts
B. Administrative Scripts
C. Agents
D. Deleted Objects
E. Dialed Numbers

Answer: A,E

NEW QUESTION 55

What are the two main features of the Cisco VVB? (Choose two.)

A. allows customers to retrieve the required information through voice commands without interacting with an agent
B. provides multilingual support for Cisco VVB server prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities
C. allows an agent to retrieve the required information through voice commands without interacting with a customer
D. provides a more comprehensive and effective agent service by efficiently handling call traffic with self-service or fast transfer to the correct customer the first time
E. supports only one language for Cisco VVB server prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities

Answer: A,B

Explanation:

Cisco Virtualized Voice Browser (VVB) is designed to facilitate concurrent multimedia communication processing. Cisco VVB has the following features: * Facilitates self-service options such as access to check account information or user-directed call routing by processing user commands through touchtone input or speech-recognition technologies. * Allows customers to retrieve the required information through voice commands without interacting with an agent, to navigate to the correct department, or to get help from an agent. * Provides multilingual support for Cisco VVB server prompts for automated speech recognition (ASR) and text-to-speech (TTS) capabilities. * Provides more comprehensive and effective customer service by efficiently handling call traffic with self-service or fast transfer to the correct agent the first time.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/cisco_vvb/vvb11_6/configuration/guide/cvvb_b_ciscovvb-administration-and-configuration-guide/cvvb_b_ciscovvb-administration-and-configuration-guide_chapter_01.pdf

NEW QUESTION 56

Which two components must be configured for CCE to begin routing the contact and start processing the call? (Choose two.)